Book it. Bill it. Deliver it. All in one place.
For rental companies that deliver, set up and pick up. Rent Hatch knows which unit is free, prices every order to the cent, collects the money and keeps your crews on schedule.
Every step of a rental, handled in order
Website forms, calls and messages land in one pipeline with a reply-time target. An auto-reply goes out instantly and follow-ups run on day 1, 3 and 7.
- Auto-reply email and a text to your sales team
- Reply-time badge so nothing sits for hours
- Follow-ups stop when they reply or book
Add items and the price builds itself: overtime, travel, surfaces, waiver and tax. Every unit is checked against the calendar first.
- Live availability by unit
- Every field editable, even after booking
- Coupons, discounts and custom lines
Customers open one link, accept your policies, sign the agreement and pay the deposit by card. The balance is scheduled for event day.
- Typed e-signature with a full audit trail
- Deposit 30%, 50%, full or custom
- Card saved for the event-day balance
Pre-event emails, a setup-spot check by text and a day-before reminder. All from your own email address and number.
- Set days, before or after, and send time
- Quiet hours so texts never go out at night
- Every message logged exactly as sent
The balance charges at 8 AM. Crews work through a 5-phase checklist with photo proof, and customers get a text when the crew is 5 minutes away.
- Start En Route, live GPS and ETA
- EVENT START records the real start time
- Contract and balance checks on arrival
Breakdown, site clean-up and the review card. Damage is reported with photos and the item is held from bookings until it is fixed.
- Close-out photo proof
- Damage report → maintenance flag
- Review request sends the next day
Sales, receivables, rain checks, commissions and gateway reconciliation, ready the moment the week ends.
- 32 ready-made reports
- Export or email them on a schedule
- Numbers that match your payments to the cent
Every fee you used to forget, added for you
Overtime by the minute, travel by driving distance, setup surfaces, damage waivers and tax. Change the event and watch the order price itself.
Runs on the same pricing engine as the real order screen. Sample prices.Crews that show up ready, and customers who know it
Built for rental, not bent to fit it
| What you need | Spreadsheets & texts | Generic booking app | Rent Hatch |
|---|---|---|---|
| Knows which unit is free, by the minute | Guesswork | By day, not by unit | Built in |
| Travel, overtime & surface fees | Manual maths | Usually not | Built in |
| E-sign, deposits & auto-charged balances | Chasing by text | Deposits only | Built in |
| Crew checklists, GPS & heads-up texts | — | — | Built in |
| Rain checks & credits | Notes in a spreadsheet | — | Built in |
| Your own email, domain and branding | — | Their branding | Built in |
| 32 rental reports | Pivot tables | A few basics | Built in |
Moving over takes days, not months
Bring your products, prices and customers from a spreadsheet. We can move your data for you and check every price matches your old system to the cent before you go live.
Plan your switch with us- 1Export what you haveProducts, prices and customers from your spreadsheet or current system as CSV.
- 2We map and import itUnits, price rules per service type, customers and saved addresses.
- 3Prices checked to the centWe re-price your recent orders and compare them with what you charged.
- 4Go live on a quiet dayTurn on online quotes and payments when you are ready. Old bookings come along.
The details owners ask about
Does it handle staffed, drop-off and pick-up orders?
Yes. Each product has prices for staffed, drop-off and customer pick-up, and travel fees follow the service type automatically.
Can I block an item for cleaning between rentals?
Yes. Set a cleanup buffer for the whole business or per product, or switch on next-day returns. Units are held through the buffer.
What happens when it rains?
Issue a rain check in one tap. What the customer paid becomes credit for a new date, items are released and the balance charge stops.
Can I take payment without a card, like checks or POs?
Yes. Book with a manual payment or without payment, with a reason and an expected date. The ops board reminds you to follow up.
Do coaches and crews see prices?
No. Crews see only the jobs assigned to them, the checklist, the event contact and what is due on arrival.
Can each location have its own tax and email?
Yes. Every location has its own timezone, tax rate, document numbers, travel rules, mail server and payment account.